OUR COMMITMENT
As a leading provider to industry and other businesses, Codemark Limited prides itself on its commitment to our customers, our industry and the general well being of New Zealand, as such we have partnered with relevant organizations and developed internal codes of practice to ensure we continue to be the best we can be and deliver the leading quality products and services our customers expect
Members of the Auckland Chamber of Commerce
By being members of the Auckland Chamber of commerce we expose ourselves to other business communities, which allows us to keep up with trends and community initiatives and requirements We are members of the NZ Packaging Council assisting where we can to keep New Zealand's industry sustainable and looking to the future.
Codemark Limited endorses the Packaging Accord policies for the management of waste products. Additional to our other offers, we arrange monthly collection and disposal of all waste fluids and containers associated with our equipment.
Our Sales and Service Codes of Practice provide our customers with the level of support excellence they both demand and expect. These codes are in line with our corporate policies and are an indication of our commitment to our customers.
Sales Code of Practice
Sales are only conducted by technically competent and experienced sales engineers who consider those factors associated with each installation's specific requirements.
On-site appraisals and consultation on solutions are encouraged to ensure adequate information is considered when advising customers and making recommendations.
The highest levels of integrity and confidentiality are standard requirements.
A professional approach is applied to every enquiry.
Service Code of Practice
Operator training is provided with each new installation and we, thereafter, encourage regular training programs to ensure procedures are correctly followed.
Specialist maintenance and technical support is provided to all customers, irrespective of size or location.
Service contracts are encouraged and offer additional benefits.
Technical support is available 24/7/365.
All repairs carry workmanship and spares warranties in accordance with our corporate policies and conditions.
General
We constantly invest in staff training to keep abreast of advanced technologies and product offerings.
Regular staff meetings ensure that company policies and customer concerns are conveyed to all members in an effort to provide consistent sales and technical support.
We only distribute and support products from leading global manufacturers who are aligned with our corporate standards and codes of practice.